Terms &
Conditions.

These Terms & Conditions (“Terms”) form a binding agreement between you and Dialed In Solutions (“Dialed In Solutions,” “we,” “us,” or “our”). By accessing or using our website, communications, or services, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use our website or services.

Dialed In Solutions is a software contracting firm. We design, build, and operate custom software, on‑premise and AI‑based systems, outreach and communications agents, data infrastructure, and other technology services for our clients. Our website provides general information about us and a way to get in touch.

You must be at least 18 years old and able to form a binding contract to use our website and services. If you use them on behalf of an organization, you represent that you are authorized to bind that organization to these Terms.

These Terms govern your general use of our website and communications. Any paid engagement — including development, AI, on‑premise deployment, outreach, advisory, or support work — is governed by a separate written agreement, such as a master services agreement, statement of work, or order form (“Engagement Agreement”).

Where an Engagement Agreement conflicts with these Terms, the Engagement Agreement controls for that engagement. Information on our website, including any descriptions of services, does not constitute an offer, quote, or commitment until set out in a signed Engagement Agreement.

If you opt in to receive text messages from us, the following terms apply in addition to our Privacy Policy:

• By providing your mobile number and opting in, you consent to receive text (SMS/MMS) messages from us at that number, including messages sent using automated technology.
• Consent to receive messages is not a condition of any purchase.
• Message frequency varies. Message and data rates may apply.
• Reply STOP to opt out at any time, or HELP for help.
• Carriers are not liable for delayed or undelivered messages.

You agree not to:

• Use our website or services in violation of any law or regulation;
• Infringe the intellectual property or privacy rights of others;
• Attempt to gain unauthorized access to, disrupt, or interfere with our systems or networks;
• Introduce malware, conduct automated scraping without permission, or place an unreasonable load on our infrastructure; or
• Use our communications tools or any system we provide to send unlawful, deceptive, harassing, or unsolicited messages.

Our website and its content — including text, design, logos, and marks — are owned by Dialed In Solutions or our licensors and are protected by applicable laws. Except as allowed by these Terms or an Engagement Agreement, you may not copy, modify, distribute, or create derivative works from our content without our permission.

Ownership of any deliverables, software, or work product created during a paid engagement is governed by the applicable Engagement Agreement.

Our website and services may rely on or link to third‑party products and services that we do not control. We are not responsible for third‑party content or services, and your use of them is subject to their own terms.

Fees, payment terms, and schedules for any engagement are set out in the applicable Engagement Agreement. Unless stated otherwise, fees are exclusive of taxes, and overdue amounts may accrue interest as permitted by law.

Each party may receive confidential information from the other. Each party agrees to use the other’s confidential information only as needed to perform under these Terms or an Engagement Agreement, and to protect it with reasonable care. This section does not apply to information that is public, independently developed, or rightfully obtained from a third party.

Our website and any services provided outside of a signed Engagement Agreement are provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non‑infringement. We do not warrant that our website will be uninterrupted, error‑free, or secure.

To the maximum extent permitted by law, Dialed In Solutions and its owners, employees, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to your use of our website or services. Our total liability for any claim arising from your use of the website (outside of a signed Engagement Agreement) will not exceed one hundred U.S. dollars ($100). Liability for paid engagements is governed by the applicable Engagement Agreement.

You agree to indemnify and hold harmless Dialed In Solutions and its owners, employees, and contractors from any claims, losses, liabilities, and expenses (including reasonable legal fees) arising out of your use of our website or services, your violation of these Terms, or your violation of any law or the rights of a third party.

We may suspend or terminate your access to our website or services at any time, with or without notice, if you violate these Terms or for any other reason. Provisions that by their nature should survive termination — including intellectual property, confidentiality, disclaimers, limitation of liability, and indemnification — will continue to apply.

These Terms are governed by the laws of the United States and the state in which Dialed In Solutions is organized, without regard to conflict of law rules. You agree that any dispute arising out of these Terms or your use of our website will be resolved in the courts located in that state, and you consent to their jurisdiction, unless a binding Engagement Agreement provides otherwise.

We may update these Terms from time to time. When we do, we will revise the “Last updated” date above. Your continued use of our website or services after changes take effect constitutes acceptance of the updated Terms.

Questions about these Terms? Reach us at legal@dialedin.solutions or through the contact form on our website.